We love a bit of feedback, its how we get better and it’s why you’ll find us on Trustpilot and Google Reviews. Read on to see what some of our customers are saying in one handy place.
What our customers are saying on Trustpilot
1400+ Trustpilot Reviews • Excellent •
Love my new product. No more boiling a full kettle every time for 1 cup of hot water or lugging cases of bottled water from the shops each week or my recycling bin overflowing.
Barbara
I’m absolutely over the moon with my Virgin Pure filter. Cold drinks taste so good and a cup of tea in the morning is divine. I love the boiling button, so useful for filling a saucepan to cook veg of rice quickly. The customer service team are great as well, so helpful and kind. Getting this was the best thing I’ve ever done! Thank you
Ms C. King
...I had a number installed at one workplace and only got positive feedback. So since lockdown, I ordered one at home and it was installed in days... a great hit and there's no way I would ever return to a calcium flaky kettle again. It is better than a Brita as it has a heavy-duty filter that is fitted to commercial equipment and also a UV lamp to kill bacteria. Very tasty water hot or cold.
Mr A. Woodmore
Very friendly team who helped me purchase my machine. The engineer was an absolute star. Not only efficient and professional but a very friendly person. Satisfied with the machine, does what it says on the tin. Feels good not having to buy water bottles anymore. Only advice to perhaps put a little light so that way can use it in the dark or see when to stop pouring water in the reusable bottle :D
Mariya Vls
Great Water Purifier Cooler and Heater great thing 3 in 1 capital investment protect your health.
Maryna Lindsay
Bought the virgin as seen on Facebook advert. Absolutely brilliant can’t fault it. Would recommend it to everyone so much more better than having bottled water. No need for kettle either.
Balvinder Bansal
One of the best investments we have made. May seem a bit pricey to purchase but in the long run better off. The water is just like bottled water so we are drinking more plus we we are helping the environment by not buying bottled water.
Carly
Just like having spring bottled water all the time without the bottles so good.
Alan Scawthorn
It will save me so much money, I did only drink bottled water and was spending between £280-£320 a year!! The water itself is so smooth. My son was a sceptic but he drinks it and not from the tap... comes highly recommended from me
Sarah H
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What our customers are saying on Google
327 Reviews •
Jamie had great communication prior to our installation this morning and was very quick and efficient... He even kept his work area clean and tidy post installation which to me was a huge bonus! His instructions on how to use the unit were clear, and very informative on how to get the best use out of this product! Great engineer to have into our home today... Massive thank you Jamie!!
Bianca Lodge
Engineer attended on time, as I had notified the engineer by text that I would be out for the morning. Jamie was following all COVID 19 procedures, and was competent on my T6 water machine. After diagnosis, Jamie fixed the water bar, & all was working fine again.
Mervin Bernard
Had a new smart package home water System installed today by Adam Stephenson from Virgin Pure and I was very impressed with the Engineer. Adam was extremely professional and courteous. Work was performed at a very good standard and he cleaned up in the area he worked in. He certainly knew what he was doing and the service was top notch. I would highly recommend to others.
Daniel Skinner
Jamie was right on time . Turning at the time promised. He was very polite and worn all the ppe to keep us safe. The installation was fast and Jamie was very tidy in his work . Overall this was a very pleasant experience and I would highly recommend Jamie. Thank you
Samantha Nanologik
I had my Virgin pure machine fitted today by Adam and I’m very happy with it. Adam was really helpful and worked quickly, he showed me how to work everything before leaving. Overall I’m very pleased with the service today. Thank you Virgin and Adam!
Rebecca Smidmore
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A perfect fit in any kitchen
Discover the benefits now
What makes our system the smart choice
No manual refills
Hooked up to your water mains by one of our skilled engineers, you’ll never need to worry about having to refill the system when you need a drink.
Unique purification system
Four different processes, working in perfect harmony, removes the nasty stuff while keeping in all the healthy minerals that you need.
50 temperature settings
Chilled from between 5–10°C, ambient between 10–50°C, and hot between 92–97°C. There’s even a nifty ‘boost’ button to go even hotter.
Find out more
More information about the Water System
How the filtration technology works
A walkthrough of exactly how our market-leading water system delivers great tasting water, everytime.
Once you add the Smart Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add the Smart Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add the Smart Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add the Smart Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a new subscription package
to your basket, we will apply an additional
month at half price. So don’t worry if you
don’t see it there right away. Good news
this offer can also be used in conjunction
with other offers.